FAQs

When wanting a product of ours shipped to your location, we use the Australian Post guidelines and work out the freight payments for your specific delivery, once that is calculated we then let you know the details and you are expected to pay the freight cost. Unless of course you are apart of the surrounding districts that we deliver to on specific days. It is required that you order a rather substantial amount of goods before wanting them posted.

Yes we sell to the Public!

We welcome the general public to place orders big and small. 
You can either contact us by Phone / Email us / Or pop into the office and one of our friendly Sales Staff will be more then happy to place an order for you.

Unfortunately we do not allow for the public to enter our warehouse. This is due to our Health and Safety Regulations.

Our company, with prior arrangement, accepts cheque and credit card payments over the phone. We try and arrange payment before having it delievered to ensure there is no lengthy delay or confusion.

 

Yes,
You are able to view all our products that we currently stock within our warehouse located here on our website. 

Please be patient with our website. We are still only new with being Live.

Example's;
Product images still come.
Catalogue's still to come.

If you have any trouble with the use of our website, Unable to find what your looking for or have any questions, Please contact our staff and we will be sure to assist you to the best of our ability.

For our Local Customers who are situated in Roma we have two daily delivery run's from Monday to Friday.

We have a Morning delivery which will leave our warehouse from 9.30am.
These orders must strictly be placed by 9.00am. (Same Day)

We have an Afternoon delivery which will leave our warehouse from 1.30pm.
These orders must strictly be placed by 1.00pm. (Same Day)

For our customer's who are located in other Local Surrounding & Rural Area's.
These order's must strictly be placed by 12.00pm prior to the day of delivery. (Prior Day)

If the product is defective eg marked wrongly, then the company irrevocably will replace the product. If product is received in bad condition, then we must be advised within 24 hours. As our products are consistently monitored with temperature control machines and recorded hourly temperatures we assume the product is delivered in good order every time. Once received, correct storage of the products is the responsibility of the customer.

Reporting on the following day of products that were received in an unsatisfactory state will not automatically guarantee a replacement.